Story of Change

GERTAK and A Glimmer of New Hope for Jumali and Hasna

Author: KOMPAK
Published: 27/10/2021

The challenging landscape of Pangkajene and the Islands District in South Sulawesi is one of the factors for the low legal identity documents ownership. Many residents, however, require such documents to apply for social assistance–as experienced by the married couple, Jumali and Hasna. The Population Administration Completion Movement (known as GERTAK)--initiated by the Population and Civil Registration Office (Disdukcapil) of Pangkep District together with KOMPAK--contributed to significantly increasing the coverage of the legal identity documents. The movement provides a glimmer of fresh hope for Pangkep residents to finally receive the much-needed social assistance.


After one and a half-decade working as migrant labour in Malaysia, husband, and wife, Jumali (60) and Hasna (59) returned to their home in District of Pangkajene and Islands (Pangkep) at South Sulawesi. Unfortunately, Jumali suffered from a chronic illness and could not work, while Hasna worked as a farm labourer. With such a low income, they were unable to build a decent home for them.

Their sad condition, however, made them qualified to get help of many social assistance from the village government. The problem emerged when they found out that their names were not listed on the Population Administration Information System (SIAK) of Pangkep District. Both were surprised considering that the same ID card (KTP) had been used to register for the presidential election at the Indonesian Embassy in Malaysia.

The head of sub-village was quick to report the situation to the village head. The village head immediately informed the Population and Civil Registration Office staff to assist the couple in obtaining a new Family Registry card (KK) and KTP.

Disdukcapil officer is helping the residents to process their legal identity document
(Photo taken before the pandemic).

Through the GERTAK program, the Disdukcapil officials worked quickly to take the married couple of 32 years to the Pangkep District’s Dukcapil Office. Within the day, the office has processed all the required documents and recorded their biometric data. Jumali and Hasna returned home with their KK card that day and received their eKTP on the following day. The entire process was completely free of charge.

With the new KK and eKTP, the sub-village head registered Jumali and Hasna as potential recipients of the Village Fund Direct Cash program (BLT-Dana Desa) and Health Insurance from the National Health Insurance (BPJS). They finally received BLT-Dana Desa that month (May 2021).

Jumali and Hasna are not the only ones who have benefited from the presence of GERTAK. The program, initiated in 2017 by the Disdukcapil of Pangkep District and KOMPAK, has significantly increased the coverage of legal identity documents ownership. Birth certificate ownership has reached 92% (2021) from 48% (2017), eKTP 86% (2021) from 46% (May 2017), and family card 96% (2021) from 82% (2017).

GERTAK aims to expedite the issuance of legal identity documents through an integrated service

The initiative has provided a glimmer of fresh hope for the Pangkep communities, who had been at their wits’ end trying to obtain such documents due to financial and geographical situations.

The Pangkep District’s landscape, consisting of lands, islands, and mountains, makes it hard for the residents to process legal identity documents. Long distances, scarce transportation access, and high cost for visiting the Disdukcapil office in the district capital had become the stumbling blocks to the issuance of legal identity documents before the GERTAK implementation. Most new residents were only willing to take care of their legal identity documents when they had urgent needs for them.

One critical success factor of the GERTAK initiative is their ‘jemput bola’ outreach program approach. By using this approach, the residents do not have to make a far trip to reach the Dukcapil office.

Apart from the mobile service, such as those provided for Jumali and Hasna, GERTAK performs outreach services through schools and correction facilities. There is also the night service that operates until midnight, considering that most of the residents are fishermen who are only free during the evenings.  GERTAK also provided the Online Capil Agent (ACO) service. ACO, however, has been merged with the Ministry of Home Affairs’ online service since 2020.

Disdukcapil Pangkep records data at SMA Negeri 20 in Pangkep. This activity is part of the GERTAK Pangkep (photo taken before the pandemic).

“In addition to collaborating with schools to accommodate the need for Child Identity Cards or called KIA, we also collaborate with the Government Health Agency in implementing the Birth Certificate Initiative or GELAR BERSAMATA. The initiative ensures that all newborn babies receive a birth certificate before they go home. Village healthcare workers are equipped with knowledge on the administrative requirements for the birth certificate,” explained Ahmad Dian, Acting Head of Disdukcapil of Pangkep District.

On top of the outreach efforts and cross-sectoral collaborative networks, the success of GERTAK is due to the solid coordination with various stakeholders and the active role of villages and sub-districts in encouraging people to acquire legal identity documents. In addition to the active role of the Panaikang Village Head for Jumali and Hasna, other village leaders also consistently helped their respective residents.

One example is Andi Rifai (49), a community leader in the Mandalle Village. The journey from Mandalle to the Disdukcapil office in the district capital, which takes an hour by motorbike during light traffic, has discouraged the village residents from processing their legal identity documents. Andi, who used to be the Acting Head of the Mandalle Village, is resolute in his effort to persuade residents to complete their legal identity documents -- even to persuade in the mosques.

Likewise, Saharia (27), the Dukcapil Coordinator of Mattiro Baji, has been unfailingly collecting data on residents who lack legal identity document and persuading them to complete the documents. Saharia is also actively coordinating with Disdukcapil and the village heads to ensure that residents willing to process their documents shall receive exceptional service.

“By providing mobile and night services, more and more residents are willing to complete their legal identity document as distance and time are no longer an issue," explained Saharia.

GERTAK has significantly increased the coverage of birth certificate to 92% in 2021.

Andi Rifai, Saharia, and other community leaders are aware that having the proper legal identity documents will increase the chances of their communities to receive numerous types of government social assistance, especially for those who were really hit by difficulties such as Jumali and Hasna.

With more community members having legal identity documents, it will also be easier for the regional governments to synchronize the Integrated Social Welfare Data (DTKS). Consequently, the government can be more precise in targeting their social assistance. Up-to-date and accurate population data are also imperative to the policy-making process, which will, in turn, benefit the residents.

"Without disregarding the fact that each person is destined to their provision, some residents' lives have improved after acquiring the legal identity documents. The documents serve as the main requirement for receiving social assistance, as well as the Healthy Indonesia Card (KIS) and Smart Indonesia Card (KIP)," said Saharia.

In line with Saharia’s explanation, Jumali and Hasna also have improved in their life quality, having acquired the legal identity documents, and received social assistance. Although this does not automatically make the difficulties disappear completely, GERTAK has at least given them a new hope. They know that there are still people who care and reach out to ease their suffering a little.

"With a poor economic condition and a sick husband who can barely work, the BLT-Dana Desa truly helped us make ends meet," said Hasna.

With more community members having legal identity documents, it will also be easier for the regional governments to synchronize the Integrated Social Welfare Data (DTKS).

Related Story Of Change

Story of Change
PTPD’s Aspirations for the Villages

9 out of 12 villages in the region were often late in ratifying the Village Development Work Plan and Village Budget. Whereas these two documents are the key for the village to pro...

Story of Change
Gampong Clinic: Empowering the Gampong Apparatus to Better Serve the Communities

It was used to be quite hampering for village apparatus to coordinate and consult with the district government because of offices distance. However, the situation is much different...

Story of Change
PRGs Helps Aceh Residents Become Legal Identity Document-Aware

With completing the legal identity documents which facilitated by Gampong Registration Officer, residents of Bireuen now are able to access basic public services and other governme...

COVID-19

Response