Articles of Covid-19 Response

Ensuring the Continuation of Civil Registration Services during the Pandemic

Author: Paulus Enggal Sulaksono
Published: 24/09/2020

Since April 2020, the Population and Civil Registration Office (Dinas Dukcapil) of Lombok Utara District has been providing an online civil registration service during the COVID-19 pandemic. The village government supports this service by mobilising the Village Civil Registration Working Group (Pokja Adminduk) to assist the elderly, people with disabilities, and residents who are not tech-savvy.

The online civil registration services at Dinas Dukcapil of Lombok Utara District

“The online civil registration service is our initiative to ensure the continuation of this service regardless of the situation, as people need these documents to access basic services,” explained Arif Ariyadi, Head of Service Innovation and Cooperation Section of Dinas Dukcapil of Lombok Utara District. According to Arif, requests for legal identity documents have increased during the pandemic, especially with the launch of social safety net programs from the government, such as the Village Fund Cash Assistance (BLT-Dana Desa) for poor and vulnerable families. “Having the primary legal identity documents – Family Card and Identity Card – are prerequisites to receiving funding assistance,” Arif added.

Dinas Dukcapil provides a WhatsApp number according to each type of civil registration document. The residents can simply send pictures of the required documents to be verified by the Dinas Dukcapil officer. Afterwards, they can collect their legal identity document at the Dinas Dukcapil office by showing the original documents. “The process takes three to seven days. Pokja Adminduk helps the residents to send the required documents and collect the completed legal identity documents at the Dinas Dukcapil office,” continued Arif.

“They no longer need to come to the sub-district or Dinas Dukcapil office in person. They can stay at home and the Pokja Adminduk will help them through all the process,”

satradi, head of bayan village

Satradi, Head of Bayan Village, said that the involvement of Pokja Adminduk in the online service has really helped the residents, especially the elderly and persons with disabilities. “They no longer need to come to the sub-district or Dinas Dukcapil office in person. They can stay at home and the Pokja Adminduk will help them through all the process,” he explained. Dinas Dukcapil even provides a limited collection service for the elderly and persons with disabilities, which facilitates biometric data recording for the issuance of an electronic Identity Card at their own homes. “In Bayan Village, there are 25 elderly and people with disabilities whose biometric data were recorded at home.” He added.   

The biometric data recording for the issuance of an electronic Identity Card for elderly in Bayan Village

As of June 2020, Dinas Dukcapil of Lombok Utara has issued more than 6,000 civil registration documents through the online and limited collection service for the elderly and persons with disabilities. One of them is Maryani* (32), a Bayan Village native who has benefited from this online civil registration service. “We are still afraid to go out, even if it’s only to the sub-district office to apply for a new Family Card. Thank God, now we can submit the application through WhatsApp from home,” she said happily.

In the future, Dinas Dukcapil will develop a dedicated application for the online service that can be accessed by the community, even after the pandemic is over. “With this application, people can print their own legal identity documents at home,” said Arif.

KOMPAK facilitated the formation of Pokja Adminduk of Bayan Village in July 2017. The working group consists of nine members with representatives from the village government, health and education services, and a Village Civil Registration Officer.

* Names have been changed to maintain confidentiality.


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